Return window
Request a return within 30 days of delivery.
Return conditions
Items must be unused and retain their original tags.
How to request a return
Email ino@glowyus.shop within the return window with your order number and the items you wish to return. Contact us before sending the return for instructions.
Return shipping
Customers pay return shipping for non-defective items. We cover return shipping for defective or incorrectly supplied items.
Return destination
ROOM 8, 11/F, WANG FAI INDUSTRIAL BUILDING, 29 LUK HOP STREET, SAN PO KONG, KL, HONG KONG
Refund method
Refunds are issued to the original payment method.
Damaged or incorrect items
Email ino@glowyus.shop with your order number and details of the defect or incorrect item. We will arrange a return and cover the return shipping cost.
Refund processing: 7 business days after the return is accepted.
Contact ino@glowyus.shop before sending a return.